Before 20 minutes
Step 1: Absolutely, I can help with that. If you need to cancel a ride, you can easily do so using our BluSmart mobile application. There's good news too—there's no cancellation charge if you cancel at least 20 minutes before your scheduled ride time.
Step 2: Here’s how you can cancel your ride:
Open the BluSmart app on your mobile device.
Go to the ‘My Rides’ section, where you’ll see your upcoming rides in the "Scheduled' tab.
Select the ride you wish to cancel.
Tap on ‘Cancel Ride’ and confirm your cancellation."
After 20 minutes
Please note that if the cancellation is made less than 20 minutes before the scheduled time, a nominal cancellation fee of Rs. 50/- will be applied. This fee is to compensate our drivers for their time and ensure a smooth operation of our services. The exact amount of the fee can be found in our terms and conditions on the app.