Marked correctly
We apologize for any inconvenience you may have experienced. Please note that our driver partner was present at the designated pick-up location from (start time) to (end time). Following the 20-minute period after the scheduled time, the driver partner marked the ride as a no-show as per the policy.
Marked Incorrectly/by mistake
We apologize for the inconvenience caused due to the driver partner's mistake. Please allow us a moment, we are refunding the charges back to your wallet and creating a ride instantly from our end. Please note that the same driver partner will be assigned to your ride, hence we would request you to be seated in the same cab and allow us to fix the issue.