I understand that the driver has marked the ride as 'Arrived' but you are unable to locate the vehicle at your specified pick-up point. I apologize for any inconvenience caused. Let's try to resolve this quickly.
Firstly, if you haven't done so already, I recommend calling the driver directly through the app to confirm their exact whereabouts. Sometimes GPS inaccuracies can lead to slight mismatches in locations.
Meanwhile, I will also contact the driver to ascertain their exact whereabouts. We want to ensure that you're both at the correct meeting point.