What is Blu Elite?
We would like to inform you that Blu Elite is a subscription service designed to offer riders a premium experience, featuring extended waiting times, guaranteed ride punctuality, and additional perks to elevate the overall journey.
Is Blu Elite available for all riders?
OR
I updated my app, but I still don't see Blu Elite. What should I do?
Certainly! The Blu Elite plan is accessible to all customers. However, if you don't find the option within your app, please inform us
What are the additional Benefits you get with the Blu Elite?
Blu Elite offers the dependable service and trust of Blusmart, coupled with exclusive features such as scheduled and intercity rides, consolidated billing, extended waiting times, and a complimentary birthday ride. Plus, rest assured with our punctuality guarantee for a worry-free journey.
RIDE DELAY UNDER BLU ELITE
What if the ride is delayed?
If your ride is delayed by more than 10 minutes from the scheduled time and you complete the ride, Rs 50 will be added to your Blu wallet within 24 hours. Please note that this does not apply to bookings made for someone else.
If there is a delay in the ride booked for someone else-
Unfortunately, the Rs 50 credit for a ride delay exceeding 10 minutes, does not apply to bookings made for someone else. We appreciate your understanding in this matter.
BIRTHDAY FREE RIDE
How does the birthday free ride work?
The complimentary birthday ride is applicable only during the birthday month, and the birthday date must fall within the subscription period. This free birthday ride can be redeemed once per year. (Not applicable on booking made for someone else).
Which type of rides qualify for the birthday ride?
We'd like to clarify that the birthday free ride is applicable only to scheduled and express rides. It is not available for airport, rental, or premium category rides.
Maximum discount on birthday free ride
The maximum discount available for a birthday ride is INR519.
Are Toll charges included in the free birthday ride?
We would like to clarify that customers are responsible for toll charges incurred during their rides.
Blu Elite Free Trail
What makes me ineligible for the Blu Elite free trial?
Please be advised that if you did not receive an invitation for Prive membership in the previous month, or if you received the invitation but did not accumulate the specified points mentioned in the invitation, you will not be eligible for the free trial.
WAIT TIME
What is the wait time under Blu Elite?
We want to clarify that with Blu Elite, you receive an extra 45 minutes of waiting time each month, applicable only to the scheduled city and intercity rides.
However, only 15 minutes of this extended wait time can be utilized on a single ride. Please note that this does not apply to bookings made for someone else.
Where to see the remaining wait time?
We would like to inform you that you can see the remaining waiting time under the menu>Blu Elite
Is extended wait time applicable between the stops in the multistop ride?
We'd like to clarify that the extended wait time cannot be used during stops in a multi-stop ride.
CONSOLIDATED INVOICE
How to access consolidated invoices?
You can easily download the consolidated invoice by going to Menu > My Rides > Past. Simply tap the download icon in the top right corner of the screen, choose your preference, and get your invoice.
What is a consolidated invoice?
You can download consolidated invoices for all types of rides for up to one year. Upon downloading, the invoice will be sent to your registered email address in PDF format.
INTERCITY RIDES
Can I book a return ride?
Presently, we provide only one-way rides to your ultimate destination and do not offer a return ride for intercity trips.
Can I book an intercity ride in advance?
Yes, you can schedule intercity rides up to 7 days in advance."
Can I book an intercity ride for next month?
We would like to clarify that intercity rides are available to Blu Elite users, and can only be booked during the active duration of their membership. If you are not an active member in the month you i