Traffic delay 

Delay time validated and communication to customer 


We apologize for the delay in your ride, as we are experiencing heavy traffic and congestion on the roads.


Please be assured that we are trying our best to get your ride as soon as possible. Our driver partner is working hard to navigate through the traffic and reach your location as soon as possible.


Thank you for your patience and understanding during this inconvenience. 

Long Distance Assignment 


Request for Support (RFS)- Need a coordination with the dispatch team


Thanks for staying connected, I appreciate your patience. As I have checked the cab assigned to your ride is X km away and will be reaching you in the next X mins, however, we have forwarded this to the concerned team who will try to assign the nearest cab basis availability.


Other Way:


As checked the assigned cab is just x kms away from your pick-up location and should reach at the earliest.  However we have highlighted the issue to the relevant team to get the nearest cab assigned for your ride.



Sample-2


Thanks for staying connected. I appreciate your patience. The driver partner assigned to your ride is X km away and should be there in X minutes. We have requested our team to look for the nearest available vehicle to your ride. Please allow me some time to get the confirmation from our team regarding the reassignment possibility.


We have coordinated with the team and assigned the nearest cab for you.


We apologize for the inconvenience caused to you and assure you that we are doing our best to resolve the issue as soon as possible. Thank you for your patience and understanding.




Sample-4
The system assigned a driver-partner who is quite far due to limited nearby cabs. We've asked our team to find the closest available vehicle and reassign if possible. Sorry for any inconvenience, we appreciate your patience as we work to resolve this promptly.


Cab unavailable


We have checked the details and regret to inform you that we are unable to assign a cab at the moment due to XYZ reasons.  This is unexpected and we would request you to please accept our apology. There is a miss and we will share the feedback with the team to ensure that such an instance or situation does not re-occur. 


                                                         OR


Thanks for your patience. We regret to notify you that we are unable to assign any cab after consulting with the concerned department. This is an unforeseen problem that never occurs. We acknowledge that we were unable to provide you with a ride today, therefore we humbly ask that you accept our sincere apologies and allow us another opportunity to serve you better in the future.


                                                       OR


We apologize for the inconvenience caused as we are unable to assign a cab for you due to heavy traffic and rainfall. We are constantly working to improve our services to ensure that we cater to all requests without fail. However, there are times when we may not have a cab available in your immediate vicinity. 

OR


We apologize for the inconvenience caused to you. Due to unavailability of an idle cab nearby your pick-up location, we are unable to reassign your ride at this moment. We understand the urgency of your ride and we feel sorry for any inconvenience caused to you. We assure you that we will try our best to serve you better on your next ride. Thank you for your patience and understanding. 



Cab breakdown


Before Pick-up 

Thank you for your patience. Our team looked into it and found that the cab that was assigned to you had an issue. As a result, we've now reassigned another cab for you. Please refresh the app to see the details. We apologize for the delay and thank you for your understanding.


Intermediate


We sincerely apologize for the inconvenience caused due to the breakdown of your cab in the middle of your ride. We understand that this could be frustrating for you and we are sorry for the inconvenience caused. 


To make things right, we would like to send a backup cab that will take X minutes to reach your location. Please confirm if you would like us to arrange for a backup cab. We assure you that our backup cab will arrive at the earliest and ensure that you reach your destination safely and comfortably. 


                                                         OR

2nd cab broke-down


I appreciate your endurance. After checking, our relevant team discovered that the cab that was initially allocated was actually moving but was having an unanticipated problem. We've now allocated another cab for your travel as a consequence. To view the details, please reload the app. We sincerely regret the inconvenience and appreciate your patience.



We are really sorry to hear that. Please accept our apology here. We will surely check this with the relevant team and resolve this on priority to assign you the other nearby cab. May we please confirm the current location?




Driver Denied


Denied duty due to low SOC

Sample 1

We apologize for the inconvenience you have experienced due to the delay, as we have checked from our end, we found out the driver-partner that has been assigned to you is having very low battery in the cab and couldn’t complete this trip, we have already forwarded this to the concerned team and they are trying to get the nearest cab assign.


                                                               OR


We apologize for the inconvenience the delay has caused you. As checked, we discovered that the driver-partner assigned to you had a very low battery in the cab and was unable to finish the trip. We have already notified the relevant team, and they are attempting to assign a cab as soon as possible. Your patience is highly appreciated.



Shift End

Sample-1

We apologize for the inconvenience you have experienced due to the delay, as we have checked from our end, we found out the driver-partner that has been assigned is facing some unavoidable issue and won’t be able to come for the trip, however, we have already forwarded the same to the concerned team and they are trying to get the nearest cab assigned.


Still in the hub

Sample-1


We apologize for the inconvenience you have experienced due to the delay, as we have checked from our end, we found out the driver-partner that has been assigned, is currently in the hub and will be reaching the location in X mins        

                

DP not reachable

Enroute


Sample-1


We apologize for the inconvenience that you have faced,as we have checked you did try reaching out to the driver-partner multiple times but could not connect, however, you can directly call them at XXXXXXXXXX, In case if the driver-partner is not reachable please do let us know so we can check from our back end for an alternate cab. Meanwhile, let me try and connect with the DP as well.


Arrived


Not Answering

We apologize for the inconvenience that you have faced,as we have checked you did try reaching out to the driver-partner multiple times but could not connect, however, and you can directly call them at XXXXXXXXXX. In case if the driver-partner is not reachable please do let us know so we can check from our back end for an alternate cab. Meanwhile, let me try and connect with the DP as well.


Not reachable/Switch Off


I am sorry to know that the driver partner's phone is not reachable at the moment. To assist you with this, you can try to reach them directly on XXX-XXX-XXXX.

I would request you to try calling the driver partner. Meanwhile, we will also try from our end to connect with the driver partner or look for a nearby alternative. Thank you for your patience and understanding.



Shortage


Unassigned

Unable to serve-


We apologize for the inconvenience caused to you. Due to unavailability of a cab near to your pick-up location, we are unable to serve your scheduled ride at this moment. We understand the urgency of your ride and we sincerely apologize for any inconvenience caused to you. We assure you that we will try our best to serve you better on your next ride. Thank you for your patience and understanding.



Looking for a nearby cab-

We regret to inform you that your ride is unassigned due to unusual high-demand in your nearby areas, there is shortage of cabs due to which the ride is unassigned, however, we have forwarded this to the concerned team and they will check and assign a cab if available.


Please accept our sincere apologies!


Concurrent ride


Unable to change-


We apologize to inform you that the assigned cab is the closest one available. The ride experienced a delay as the driver-partner is currently on another concurrent ride, compounded by rush hour traffic. Unfortunately, there is no nearby cab at the moment, and we are unable to make changes.

Rest assured, we will bring this matter to the attention of the management to minimize such occurrences in the future. Please accept our sincere apologies for any inconvenience caused.



In case if we are able to change the cab-


We apologize for the delay that has been caused for this trip, we have checked for a nearby cab available, and we have found one cab that is X km away and the ETA is XXXX,


However, we will be highlighting this with the concerned team so the same can be minimized in the future, Please accept our sincere apologies


                                                                 OR


Thank you for your patience here. We would request you to please accept our apology. We have coordinated with the relevant team and would like to inform you that we have found the nearest cab from your pick-up location. The cab is just 123 kms away from the pick-up location and reaches in a few minutes.  We hope the same has been updated in the application. Your patience is highly appreciated. Hope to always serve you better.